Thursday, February 09, 2012
   
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ConnectingDirectors.com - Funeral Industry Articles By: Kizer and Bender

About Kizer and Bender
Please help me in welcoming Kizer and Bender to ConnectingDirectors.com!! Feel free to leave questions for them in the comments or you can visit www.kizerandbender.com where you can contact them and find out more information about who they are.

Thank you to Kizer & Bender for guest blogging and big thanks to our advertisers for making it possible to offer amazing helpful resources like Kizer and Bender!

The 360 Degree Pass-by

One good thing about being away from your funeral home is that when you return to what?s familiar, you have a fresh perspective. This time away allows you to see it more clearly through the eyes of our clients. If we?ve said it once, we?ve said it a million times there is no reality in business today, only perception ? the customers perception of your funeral home is the only one that counts. You can have a beautiful facility, caring and knowledgeable staff, the best product, and fair prices BUT the second a client walks in your door and finds something amiss, their perception changes; and usually not for the better. We all make an unconscious value judgment about the places we visit within the first 10 seconds of contact. It isn?t fair but it happens. That?s why you have to constantly be on guard about how your funeral home looks through your clients? eyes.

Read more: The 360 Degree Pass-by

 

Which Layout is Right For Your Selection Room (Part 2- Merchandising Power Walls)

Walk inside the selection room, stop just past the Decompression Zone, and look to your right at about a 45 degree angle. The wall you see is called a Power Wall and it's another one of those key merchandising areas. And because it's the first wall the family will see after turning right, it's a perception builder.

If you use this wall and the area on the floor in front of it to house basic product, you are making a costly mistake. Instead, use the Power Wall and surrounding floor space to display new items, to show an ensemble, and to feature high profit items. Each selection room actually has more than one Power Wall: stand in various places throughout the selection room and look around, the walls that stand out are Power Walls.

Read more: Which Layout is Right For Your Selection Room (Part 2- Merchandising Power Walls)

   

Which Layout is Right For Your Selection Room? (Part 1)

In a retail store layout the common goal is to expose customers to product and to gain maximum traffic flow. In every case, the layout is affected by the shape and size of the available space.The layout that fits most selection rooms is commonly called a Free Flow Layout because it allows the product and fixture placement to determine for the most creativity. In a Free Flow layout, there are no set aisles or straight lines. Instead fixturing is placed at angles, encouraging shoppers to easily move throughout the room, where they will find new merchandise displays at every turn. This layout offers the most flexibility.

If you already have a blueprint of your selection room then you are ahead of the game. A blueprint will help you determine layout and appropriate locations for merchandise departments. If you don?t have one, don?t worry! Get a large piece of paper and draw a schematic of your own. Measure the sales area, carefully noting all the nuances including columns, doors, etc. Next, mount your schematic to a piece of foam core board, and overlay it with transparent tissue paper. Now, you will be able to merchandise and re-merchandise your arrangement room on paper before you touch a single fixture.

Read more: Which Layout is Right For Your Selection Room? (Part 1)

   

Inside The Front Door and The Decompression Zone

I hope that you had a wonderful new year. Here at ConnectingDirectors.com we are continuing to stay on the cutting edge, we have laid out our goals for the year and I truly believe we are poised to revolutionize the funeral industry. Big things we do have planned!! I am sure you are making out goals for your funeral home and also personal goals for the year of 2009. The following blog post from Kizer and Bender will walk you through the importance of what is right inside your front door. I bet you never knew just how important the first 15' inside your front really is.

Read more: Inside The Front Door and The Decompression Zone

   

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