Ron Rosenberg

Ron Rosenberg http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079 Articles by Marketing and Customer Service expert Ron Rosenberg en Copyright 2008, Connecting Directors Wed, 02 Jul 2008 12:19:49 GMT Wed, 02 Jul 2008 12:19:49 GMT The Safety Pin http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000304#00000304 Motivated employees can be an integral part of your overall business strategy.  But when your recognition programs backfire, your employees can end up doing more harm than good. Many companies have extensive and sometimes expensive employee-recognition programs that go a long way towards maintaining an aligned and motivated workforce.  Other companies have similar programs that have no impact on performance whatsoever as you'll see in the example below. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000304#00000304">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> ronrosenburgsaftey Wed, 02 Jul 2008 13:19:49 GMT Funeral Industry: The "Team" Approach to Basketball http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000226#00000226 From the title of this article, you might be wondering how it can relate to the funeral industry. I assure you that once you have read what Ron has to offer you will immediately start thinking about the funeral home you work for, and the "team" you are on. Are you and your "team" members put in the position to spend a majority of your time on what you do best? <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000226#00000226">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> funeral industryron rosenburgconnectingdirectorsleadership Mon, 05 May 2008 18:24:17 GMT Customer Service: "Sorry, We Can't Pay Your Invoice" http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000213#00000213 One of the challenges facing a small business is to maintain a healthy cash flow.  Unfortunately, the process of collecting overdue invoices can often turn into a lengthy process; in the instance below, it was even a bit comical. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000213#00000213">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> ron rosenbergcustomer servicefuneral industry blog Wed, 23 Apr 2008 18:30:22 GMT Controlling The Menu http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000201#00000201 Many times the situations we face at work can be frustrating because we often feel powerless to change them.  The following example shows how a bit of creativity in the scope of one’s job can help influence change in the workplace. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000201#00000201">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> funeral industryfuneral serviceron rosenbergconnecting directorscustomer service Mon, 14 Apr 2008 13:28:24 GMT Made Ya Smile! http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000184#00000184 Some jobs offer a variety of challenges that make the day pass quickly, while others are very routine and monotonous so that the day seems to drag on forever.  If you can find a way to add a little excitement to your job, it can make all the difference in the world. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000184#00000184">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Fri, 28 Mar 2008 13:34:16 GMT Getting the Right People in the Right Position! http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000179#00000179 If you have employees that are underperforming, it may be that they’re not capable of working effectively in the organization.  On the other hand, they may just be in the wrong position, or they may have been in the same position for too long.  Looking at mismatches in this way can help you protect the investment you’ve made in your people while still maintaining the integrity of the team. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000179#00000179">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Mon, 24 Mar 2008 13:13:11 GMT The True Meaning of "Servant Leader" http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000173#00000173 We have read about the “new” model of the servant leader, where the manager’s purpose is to create an empowering environment where members of the team can truly excel.  But the concept of the servant leader goes back more than 100 years. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000173#00000173">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Tue, 18 Mar 2008 13:22:19 GMT Welcome to Our House http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000169#00000169 When I asked about this curious greeting, she explained that the entire staff views the hotel as their home and anyone who stays there should be treated as a special guest.  During my stay, I witnessed this approach from everyone—the meeting services manager, the restaurant waiter, even the housekeeping staff. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000169#00000169">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Thu, 13 Mar 2008 13:10:38 GMT Service by The Slice! http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000160#00000160 We were walking around the city; it was late in the afternoon, and we wanted a quick snack to hold us over until we went out for dinner later.  It was getting colder out, and we were having difficulty deciding what we wanted to eat.  Finally, we saw a pizza place and figured a quick slice would do the trick. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000160#00000160">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Thu, 06 Mar 2008 13:19:56 GMT A Tale of Two Bagels http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000155#00000155 With the business environment intensifying in almost every area today, it’s essential to develop and maintain any edge you can over your competition. The way in which you treat your customers—and the way in which they perceive your company—will have a dramatic impact on your long-term viability as an organization. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000155#00000155">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Tue, 04 Mar 2008 13:12:40 GMT A Tale of Two Bagels http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000151#00000151 With the business environment intensifying in almost every area today, it’s essential to develop and maintain any edge you can over your competition. The way in which you treat your customers—and the way in which they perceive your company—will have a dramatic impact on your long-term viability as an organization. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000151#00000151">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Wed, 27 Feb 2008 13:22:12 GMT Bringing Passion to Work http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000147#00000147 Once we were in the air, he gave the standard “we’re glad you chose to fly with us today” announcement, and apologized to anyone he hadn’t personally greeted! And, of course, when we were getting off the plane in Chicago, guess who was by the exit doorway wishing each and every passenger a pleasant day? <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000147#00000147">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Mon, 25 Feb 2008 13:16:01 GMT About Ron Rosenberg http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000145#00000145 Ron Rosenberg is a nationally recognized, award-winning expert on marketing and customer service and a winner of the prestigious "International Marketer of the Year" award at the GKIC International Marketing Summit. He has authored several books and learning systems and is the founder of <a href="http://www.drive-you-nuts.com/">Drive-You-Nuts.com</a>, a customer service Web site. <a href="http://www.connectingdirectors.com/members/connectdirectors/blog/VIEW+00000079+00000145#00000145">Read More »</a>Visit <a href="/">www.connectingdirectors.com</a> Sat, 23 Feb 2008 07:49:09 GMT